We offer full refunds and exchanges* on all full priced our items.
Please note, refunds can only be processed to original payment method.
This excludes earrings.
Jewellery is not eligible for returns and is excluded from our return policy.
Australian returns are accepted within 14 days from the date received. Items received outside this date will not be accepted.
Customers who purchased an online order, if you want to return it online this is done via the store portal
Please note: If you are returning your online order by post, whether for a refund, exchange, or credit note, it must be lodged through our Online Returns Portal.
Please note: If you order during a pre-order, you have 7 days to request your return from the date your order is received.
International returns are accepted within twenty days from the date of purchase Items received outside this date will not be accepted.
All items must be in original condition and tags attached (any item that has been worn, washed, damaged or altered cannot be returned)
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
